Islands - Pasadena - Foothill Blvd.
Sunday, May 20, 2007, 01:20 AM -
Family
Islands Restaurant, 3533 E. Foothill Blvd., Pasadena, Ca., 91107
(626) 351-6543
The other day my wife and I were driving down Foothill Blvd and trying to decied where to have lunch. My wife decided that she felt like a large juicy burger with fries. She didn't however, want a fast food burger. She wanted a restaurant burger so I sugested that we go up to Conrad's or Coco's and try one of their burgers (believe it or not, hamburgers are not normally on our lunch list wish, so we had no idea where to obtain a good restaurant burger). At the time we were passing Island's on Foothill Blvd. and I told her that I had read several very good reviews about the restaurant, so we decided to try it.
When we entered the restaurant (about 1:20pm) we found that it was almost empty. There was a couple with two screaming kids running around, another couple that were involved in sometype of an argument, a quiet older couple, four young women who were having a very loud good time and several restaurant employees sitting around doing virtually nothing.
The hostess was very busy talking to another employee and ignored us untill I interupted her and asked to be seated. The employee who looked a little put out took us back to a booth that was between the couple with the two screaming children and four very loud women. I asked to be seated elsewhere and the employee reluctently took us to another booth a little further away, told us someone would be with us shortly and left.
Several minutes later when no one had come over to even offer us water or ask if we wanted something to drink I got up and walked back to the hostess to find out if we could get some service (by this time I was beginning to wonder if there was a rip in my suit pants or if there was something wrong with my wifes dress or if maybe one of us had stepped in something that smelled bad). The hostess signaled to a young man talking on a cell phone and told me someone would be right over.
The waiter slowly walked over to our booth, still talking on his cell phone. When he finally got to our booth he told the person on the other end to hold on and then asked us what we wanted. I told him two waters, one coffee with no cream and two menues. He said ok and walked away, again talking on his cell phone. When he returned he brought with him two coffees, cream, no waters and two menus.
After we finally got everthing straightened out he took our orders, a Big Wave burger, medium rare with fries for my wife and Tiki Tenders (listed as crisp chicken tenders) with ranch dressing for me. We also asked for ketchup, mustard and hot sauce.
About fifteen minutes later he returned with our orders minus the ranch dressing, ketchup and hot sauce. I asked for the missing items and a refill on my coffee. He came back with the ketchup and the hot sauce but no ranch dressing or coffee. Again I requested the two missing items. A few minutes later he returned with the ranch dressing but still no coffee. Finally I got a refill.
As to the food. My wife's burger was well done and very dry. My wife said that she could get a better burger at McDonalds. My chicken tenders were crisp but not tender. They were very thin chicken strips with a lot of over done batter and almost no chicken. The only item that was halfway decent was the fries. We decided that we were not that hungry and asked for the check. I also asked to speak to the manager but was told that there was no manager on premises at this time. I then asked to speak with whoever was in chargeand was told that the hostess was the one in charge but that she was currently on break.
I gave up, threw $25.00 on the table and we left.
Later that day I was talking to an associate and he stated that he could have told us not to go to that Island's. He said that in his opinion it was one of the worst run restaurants in Pasadena and that the only way you could enjoy that restaurant was if you had already had several drinks.
David G. Hallstrom, Sr.
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